Lawmakers will decide if there should be an audit of how the Kansas Department of Revenue handled the implementation of the $40 million computer system upgrade.
Photographer: Chris Hernandez KSHB-TV
Copyright 2012 Scripps Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
MISSION, Kan. - Another day, another computer glitch.
This is week number three of the new statewide computer system for the Kansas DMV.
Problems with the new system have caused long waits and temporary shutdowns.
Delays on Monday caused longer lines Tuesday morning, as many returned to the Johnson County DMV offices in Mission and Olathe for a second day.
Shortly after 8:30 a.m., both offices stopped taking new customers.
But the offices in Mission still saw those customers who were in line before then.
"This morning, I came in at 7:30 a.m. and the line was out the door," said Brandon Mayer, "so I called the phone number and it immediately recognized my phone number."
So Mayer went on the Johnson County website and signed up for phone alerts. Later Tuesday afternoon, he got the text and returned.
But three trips to the DMV in two days left Tammy Ehrlich feeling frustrated.
"So I just got off work and I came straight here and the system crash again," she said, "so I just told them...I'm going to mail it in and be done with it."
A lot of other people are doing the same thing,
Because of all these problems over the past three weeks, the state is giving people an extra month to renew their license and register their cars.
The new grace periods are:
-- May 31 for tags expired April 30 (last names beginning with C or D)
-- June 29 for tags that will expire May 31 (last names E, F or G)
-- June 29 for 30-day permits that will expire in May
And cardboard 30-day permits may be displayed through June 29.
To renew your vehicle registration electronically, visit https://www.kswebtags.org/ .
The Associated Press contributed to this report.
Copyright AP Modified, Copyright 2010 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.