KANSAS CITY, Mo. - Instead of the typical lunch rush at Sung Son Vietnamese Bistro in Westport over the noon hour, exterminators passed in and out of the front doors. An inspection on Friday left the restaurant with an infestation of problems to remedy.
The inspection cites 59 violations, ten of them critical. Most notably, many of the violations include cockroaches.
RELATED | Roaches & more found at Westport eatery: http://tinyurl.com/adwaodn
The Kansas City Health Department told 41 Action News Monday it lives by the rule: When you see one live cockroach, you can expect there are 500 hiding and living in the walls.
So, when inspectors found both live and dead roaches throughout Sung Son's, they knew the problem had gotten out of control.
You can read the full food inspection report here: http:// bit.ly / Z5V39X
41 Action News tried calling the dining facility on Monday morning, but no one answered. When we visited the front of the restaurant, the door was locked.
Exterminators finished up at Sung Son's just after 12:30 p.m. Monday. Though, employees of Terminex wouldn't describe to us what their work looked like inside.
Regular customers showed up at that same time too.
"We live up north of the river and we come here at least twice a month," explained Gary Frye.
He and his wife were disappointed by the sign on the Sung Son front door that read, Sorry. We closed today due to plumbing.
The 41 Action News crew explained to Frye and his wife the violations facing the owners of Sung Son. They were shocked.
"I never saw any bugs at all. I thought he kept the place really clean."
Residents who live upstairs agree.
"We've never had any issues with this place at all. The food was always good and it's always been clean," said Courtney Rooding.
She hasn't noticed any cockroaches in her apartment, which is attached to the restaurant.
An employee in an adjacent business also told 41 Action News she hadn't spotted any unwanted pests either.
According to the Kansas City Health Department, there had been evidence of roaches before last Friday's inspection. However, this time was different.
"There were actually live roaches found in the ice, in some egg rolls, just kind of in a variety of places around the establishment," explained Public Information Officer Jeff Hershberger.
Sung Son's food permit was suspended. The owners need to prove to KCHD the problem is fully taken care of before earning it back. If violations become a trend, for any establishment, Hershberger said probation lasting six months is an option.
Though, KCHD inspectors do not feel this restaurant's problems indicate a trend.
The health department depends on the eyes and ears of restaurant patients to keep the public safe. If you see something strange or unclean at a restaurant, you can report it by calling 311 or by emailing email@example.com .
You can search Kansas City Health Department food inspection reports online by visiting http://bit.ly/TR8oPv.
41 Action News dug up the last few routine inspections. Read through the restaurant's history by clicking the links below.