Thousands of consumers file complaints against moving companies

KANSAS CITY, Mo. - This month kicks off the busiest time of the year when people move to a new home.  Before you hire a moving company, you may want to take some steps to avoid a moving nightmare.

Last year, the Better Business Bureau received 9,300 complaints against movers, including damaged or missing items, price increases and movers holding items hostage. 

David Miller of Overland Park knows firsthand what can happen if you hire the wrong moving company.

“Extremely frustrating,” Miller said following his family’s move in 2012. 

The moving company did not move everything.  Plus, some things like an expensive new Dyson vacuum cleaner, turned up missing. 

"They said it was our responsibility to stay at the home until everything was finished,” Miller added. 

The Better Business Bureau urges consumers to be safe when moving. The BBB and government’s consumer action handbook recommend the following:

  1. Get a written estimate from several movers. Be wary of low estimates
  2. Check the mover’s operating license
  3. Check to make certain the company is insured
  4. Consider buying “full replacement value protection" to repair or replace any lost or damaged items
  5. Check consumer complaints with the BBB or other consumer websites

To check out a mover near you, go to

For information about the levels of mover’s insurance coverage, click here.


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