Woman feels Blue Cross and Blue Shield violated privacy with mammogram letter

BLUE SPRINGS, Mo. - A woman is not pleased with Blue Cross and Blue Shield of Kansas City after getting a letter in the mail about a mammogram.

Connie Harclerode of Blue Springs received the letter in October explaining that she has not had a mammogram in the past 21 months.   It goes on to say that the insurance company will send her contact information to a network radiology facility, "so they can call you to schedule your mammogram appointment."

"My healthcare, I believe, should be between me and my doctor," Harclerode said.

She feels sending her contact information to another facility is a violation of her privacy.

"To release my personal contact information to a firm that they obviously have a relationship with… I just felt like was a breach of that privacy," she said.

A spokesman for Blue Cross and Blue Shield of Kansas City told Call for Action only patient contact information has been sent to a network radiology facility.

The insurance carrier sent us the following statement:

Blue Cross and Blue Shield of Kansas City (Blue KC) strives to provide its members with information and tools to proactively manage their health and wellness.  Breast cancer remains a major health concern and preventative screenings like mammograms are an important tool in preventing cancer, saving lives and diminishing suffering.  In no way was member privacy compromised in our recent outreach to prompt some members to take action and get screened.

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