Missouri Water Department delays customer service overhaul

KANSAS CITY, Mo. - Fixing customer service at Kansas City's water department will have to wait.

City council postponed a vote on a $12 million contract until August.

The 41 Action News investigators were the first to question the contract.

City leaders plan to award it to an out-of-state consulting firm without a competitive bidding process.

Councilwoman Jan Marcuson says more details are needed before moving forward.

"We want what's best for the taxpayers," Marcasson said.

The Missouri state auditor sent a letter to Mayor Sly James asking for the city's support for an audit due to customers' complaints.

No decision has been made regarding that request.

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