Mixed bag for Spirit Airlines with low fares, poor reviews

KANSAS CITY, Mo. - It's a mixed bag for the newest airline coming to KCI with cheap fares but poor reviews.

On Wednesday, Spirit Airlines announced it will be flying out of Kansas City to five daily nonstop destinations starting in August.

Fares start as low as $30 each way. However, the airline has a rocky reputation.

The new addition is exciting news for travel agents who hope this will encourage people to visit Kansas City.

"Hopefully those people who think, ‘I can't afford to fly, I can't afford to go places.’ Whether it's vacationing to great destinations or coming to Kansas City to see family," Brittney Cook of Cruise Holidays of Kansas City said.

The new competition could also cause other airlines to lower their fares.

"We're a popular place and that brings in a new set of competition for the airlines and hopefully that brings more business into the Kansas City area," Cook said.

Still, Spirit is the most complained about airline. According to a report by U.S. PIRG Education Fund, Spirit had three times more complaints per passenger than any other airline.

The biggest issue is with delays and cancelled flights.

Then there are the extra fees. A carry-on bag could cost $50 at the airport. The cost to pick your own seat ranges from $1-$50. Add in drinks and snacks and add on another $10-$15. Having an agent print your boarding pass runs you $10 and overweight bags start at $25.

Spirit will fly daily to Houston (IAH), Dallas (DFW), Chicago (ORD), Detroit (DTW) and Las Vegas (LAS).

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