KANSAS CITY, Mo. - A woman had her car towed and totaled at the same time when it was towed from downtown Kansas City.
Summer Moen has been without her car, which she got as a graduation gift, for nearly a month.
"I'm just ready for it to all be taken care of," Moen said.
Moen went to a concert at the Midland Theater on June 28th. Northland Tow LLC out of Parkville, Mo., towed her car after she parked illegally.
"The night that I called they tried to reassure me that everything was fine that I could come in the next day and be on my way," Moen said.
But when Moen went to pick up her car the next day it was a different story.
"They walked me into the garage. It's destroyed, just done," Moen said.
Moen found her 2005 Pontiac G6 GT with the rear end smashed in, the rear windshield gone and part of the front end held with a cord.
The car was totaled when the tow truck driver slammed the brakes to avoid a drunk person. The vehicle went off the wheel lifts and struck a pole then a tree, according to the company.
"[We] absolutely accept the mistake, [we] absolutely want to remedy it," Lisa Battagliola, who works at Northland Tow LLC, said.
The mistake she's talking about, not just the accident, but the fact that Northland Tow had let its insurance lapse a few days before is what they called an accounting oversight.
"We damaged the car. We definitely damaged the car, but the car had significant damage to begin with," Battagliola said.
The claim of prior damage has had both sides haggling over a settlement for weeks. The Moens want the Kelley Blue Book value of $5,800 for the car. The company is offering $4,300 based on an appraisal.
Both sides want to resolve this situation as quickly as possible.
"I didn't want to get a new car or anything like this," Moen said.
Tow companies insurance is regulated by the state's department of revenue. The insurance rules are the same as for car owners.
There's no word whether Northland Tow LLC will be fined for operating without insurance for nearly four days.
"It was an honest mistake," Battagliola said.