Customers left out in the cold after consignment store closes

LIBERTY, Mo. - Another metro consignment store suddenly shuts down, leaving customers or consignors looking for their merchandise or money.  

"I was really kind of surprised," Linda Gilham of Gladstone said.

In May, Gilham took clothing, a watch and purses to Whiteclover consignment store in Liberty to be resold.  Now, the store sits empty. 

Whiteclover opened the Liberty location a year ago, with another location in Independence.

Call for Action tried to find the store's owner, Cathleen Jones.  A man who answered the door at her Kansas City address had little to say before closing the door.

Property managers at the Whiteclover location are also looking for Jones.

One month ago, the Missouri Department of Revenue filed a tax lien against the former city inspector.  The Better

Business Bureau received more than five complaints from people who left merchandise at the store. 

"I would like to see this person that owned this store held accountable for all the merchandise that she has," Gilham said.  

Whiteclover is one of the latest consignment stores to close. Other recent consignment casualties include stores selling everything from wedding dresses to used pianos.

When selling items through a consignment store, it is always a good idea to get a written contract. Contact the owner often to check on your things. Consider a basic background check of the store and owner for any signs of financial troubles like state tax liens.

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