KANSAS CITY, Mo — With more winter weather expected in Kansas City, Delta Airlines is dealing with a storm of angry passengers from the first round on Tuesday.
Dana Halbirt told 41 Action News she had to delay her wedding in Cancun because of her family’s travel troubles. “I was not getting married without my son here,” she said.
While Halbirt said her family has now made it to Cancun, she says of Delta, “they’ve made the first three days of this trip hell.”
Halbirt and her family are not alone. Several other passengers called out Delta on Twitter for their struggles.
@Delta currently stuck on a plane in Kansas City for well over 2 hours waiting for a gate to open to get off the plane. Pilot tell us we have 45 minutes until we hit the 3 hour mark. Passengers getting loud and angry as we keep getting told another 20 minutes over and over.
— Frank Lewis (@fjlinmo) February 21, 2018
@Delta what an utterly broken system you have going on here in Kansas City at the MCI airport. #KansasCity #FlightDelays
— Sara Cruse (@SarayCru) February 21, 2018
@Delta DL1364 stuck on the tarmac at MCI because Delta can't get the plane to the gate due to ice. Told there's a 2 hour wait to get the gate. Southwest flight just landed and taxied directly to their gate. What gives?
— Charlotte (@CharlotMain) February 21, 2018
.@Delta I was stuck on KCI tarmac for 5 hours tonight after landing, perhaps .@KCIAirport issue not being ready for ice?? Your crew were phenomenal though given the situation.
— Justin Hall (@TribalGrowth) February 21, 2018
A spokesperson for Delta Airlines sent 41 Action News the following statement:
With improving weather conditions in the Kansas City area, Delta does not expect additional schedule disruptions at the airport following Tuesday’s ice storm that brought significant ice accumulation and hazardous conditions.
Delta apologizes to those customers whose flights were disrupted as a result of yesterday’s weather. The significant amount of ice accumulation drove prolonged de-icing times, prompting some flights to return to the gate which in turn impacted wait times for arriving aircraft as Delta crews worked to clear departing aircraft of ice.
Delta has proactively reached out to customers and have reaccommodated those affected on alternate flights.
