Cleveland, Missouri residents frustrated after days without internet

CLEVELAND, Mo.-- Some people wish they could disconnect from the internet, but for others, not having a working internet connection is a pain.

Cleveland, Mo. resident Jeanne Kruger says she's been disconnected since Monday, and is longing for a fix.

Kruger has been spent several hours on hold with Consolidated Communications, formerly known as Fair Point. Friday, Kruger was still searching for answers.

"There were only two times that I held the longest; The first time was nearly four hours and then yesterday was an hour-and-a-half," said Kruger. "It seems that each person you might talk to doesn't really know." 

A few miles down the road at Kruger's daughter's house, everything is working fine. Kruger's daughter uses Consolidated Communications as well. Kruger and her husband have been going over there to say connected. 

"His frustration level went up enough, he came over here to use it," said Kruger. 

Kruger isn't the only one frustrated.

Several people in the small town 30 miles south of Kansas City have been dealing with the same problem. 41 Action News reached out to Consolidated Communications, who said the outage stemmed from an equipment malfunction. 

We experienced a service disruption that impacted some Internet and TV services in Missouri this week. The majority of impacted services have been restored at this time. We sincerely apologize for the inconvenience this has caused customers.  Customers should report any service issues to CCI at 844.YOUR.CCI.

While the company has apologized for any inconvenience, residents like Kruger are still wanting more. 

"I think companies need to be a little more respectful to their clients, I guess that's something that sets in my heart," said Kruger. 

 

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