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Independence to resume utility disconnects on July 15

Independence resident sue city, IPL
Posted at 10:35 AM, Jun 08, 2020
and last updated 2020-06-08 11:35:52-04

KANSAS CITY, Mo. — The City of Independence announced Monday it will resume customer utility disconnects starting July 15.

The utility had postponed utility disconnects during the height of the coronavirus pandemic response.

“We understand this year has been incredibly challenging for many families in our community,” Mayor Eileen Weir said in a release. “We are one of the last utilities in our region to resume shut offs and late fees. This will be a gradual process focusing first on those accounts that had broken payment arrangements prior to the COVID-19 crisis first. Further, customers who need additional time will be able to work with our Customer Service team on a 6-month repayment plan.”

Earlier this month, the Kansas City, Kansas, Board of Public Utilities resumed disconnects for unpaid accounts.

The region’s largest utility provider, Evergy, also plans to resume disconnects on July 15.