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KCI internet issues resolved after causing long lines for Southwest travelers

Problems related to new terminal construction
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Posted at 5:31 AM, Jan 08, 2020
and last updated 2020-01-08 14:35:23-05

KANSAS CITY, Mo. — Travelers on Southwest Airlines encountered slower than usual check-in times at Kansas City International Airport on Wednesday morning.

According to KCI officials, the internet at the airport was running slowly due to a planned "fiber cutover" for Southwest that was related to construction of the new terminal.

The internet issue affected the check-in process for Southwest specifically.

Shortly after 10 a.m., KCI officials said the issue had been resolved and no lines were being reported.

KCI spokesman Joe McBride said the airport does not have similar cutovers planned for the future. According to McBride, other airlines underwent the process earlier this week.

Earlier in the morning, one KCI traveler told 41 Action News that airport staff had to manually write out their boarding pass because of the connectivity issues.

Several inbound Southwest flights for the morning were canceled. Airport officials said Southwest was holding flights as able for passengers who were stuck in lines.