INDEPENDENCE, Mo. — Homes were destroyed in Oak Grove last March after a tornado ripped through that community.
Hail from that same storm punched holes in Christina and Will Faris's Independence home.
Their insurance paid for a new roof, new garage doors and new siding.
"Our kids are calling it Swiss Cheese from the yellow, it looks like Swiss Cheese up there," Christina Faris said as she chuckled.
But the Faris's wait to get new siding has been no laughing matter.
After months of waiting for work to be started and finished, they sent the 41 Action News Investigators a copy of a check to Amazing Siding for $2,500 from last May.
"We tried to get that back and he refused saying that they bought the materials," Will Faris said.
Months later, Amazing Siding returned to the Faris home in August.
And in September, the couple signed a contract and paid another $6,175 towards the total cost of the siding.
The total amount the Faris family fronted for the job from their insurance money was $8,675, or half the total cost.
But when the company spoke to the Faris family Jan. 18, they had not yet started work on the house.
"We're just disappointed beyond belief. We don't know where to go from here," Christina Faris said.
After speaking with the Faris family, the 41 Action News Investigators went to Amazing Siding's office in Olathe in the middle of the afternoon during normal business hours looking for answers.
The door was locked and nobody was there.
Nobody answered the business phone number either, so we left a message.
Amazing Siding Owner Corey Wilcox did ultimately return the phone call.
He claims not getting enough insurance money from the Faris's until September for half the cost delayed the project. He sent a series of emails with one of his workers about the money.
The Faris family claims that money was ready months in advance.
Wilcox also said bad weather and haggling with his supplier to get the siding also caused delays.
But less than two weeks after contacting Wilcox, a worker from Amazing Siding was taking off the damaged siding to start the project.
As of Feb. 9, the new siding job was all complete except for the shutters and clean up.
It happened nearly 11 months after the Faris's first contacted the company last March.
They believe they'd still be waiting if the 41 Action News Investigators hadn't started asking questions.
"If I would've done anything differently, I would've checked my references better," Christina Faris said.
The Faris' chose Amazing Siding for the job because the company put the siding on their home for them nearly 20 years ago.
The Better Business Bureau has nine negative and no positive reviews of Amazing Siding.
As a result, the company's BBB rating has dropped to an A-minus.
Google reviews give the company less than two stars out of five. Seven of the nine Google reviews are negative.
They include one man who said he wishes he could give them no stars because the experience was horrible.