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Long waits continue at Kansas Driver's License Bureaus

Posted at 4:15 PM, Jul 18, 2018
and last updated 2018-07-18 19:54:20-04

KANSAS CITY, Kan. — Kansas Driver License Offices are still flooded with customers who are either turned away because of the crowd or forced to wait hours to get their driver’s license.

Some of those customers are asking the state to restore the old text-alert system that was canceled last year. 

The text alert system warned customers what time they needed to get to the office to be served. Now, customers can register online but even the spokesperson for the Kansas Driver's License offices said that website system doesn't work.

"We are working with our vendors to get it corrected," said Rachel Whitten, spokeswoman for Kansas Department of Revenue. 

Some customers waited five hours Wednesday to get their driver's license, others waited three or four hours.

Those who talked with 41 Action News said they are frustrated and upset and believe that the texting technology would eliminate the lengthy wait-times. One customer decided to set up office while he waited in the parking lot of the Kansas Driver's License office in Mission, Kan. 

“I registered online but it didn't do any good; I still had to come to the office,” said Jim Boomer. 

Witten said that if the websites registration system cannot be set up to mediate with customers then everything is on the table, including the possibility of restoring the texting system. 

Witten that people getting their Real ID need to make sure they bring all the required documents which may include a current passport, proof of Social Security, a birth certificate and marriage license to prove your name on your birth certificate has changed. A complete list of documents and rules can be found at the Department of Revenue's website.