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Some Google Fiber customers' service unexpectedly shut off, company working to fix issue

Posted at 7:09 PM, Dec 11, 2018
and last updated 2018-12-11 20:09:15-05

KANSAS CITY, Mo. — Google Fiber is working to get customers back online after an error resulted in service being shut off for some users across the nation.

A Google Fiber customer in Kansas City showed 41 Action News an e-mail saying that the customer's service was suspended and the account will be canceled once billing obligations are fulfilled. 

A Google Fiber spokesperson said the company is still trying to determine what caused the issue and are working to get service back on for the customers as quickly as possible. 

The full statement from Google Fiber can be read below: 

"Earlier today, we became aware that some customers across the country incorrectly received notification that their service was being cancelled. We’re working to correct this as quickly as possible and get our customers back online. We’re still investigating the initial cause and will be taking steps to make sure this does not happen again."