Raytown school alerts parents after bus company sends out private student information

Posted at 7:23 PM, Aug 22, 2018
and last updated 2018-08-22 23:34:46-04

RAYTOWN, Mo. — Parents at one Raytown school were alerted to a privacy breach involving their kids.

First Student bus company accidentally sent parents at Three Trails Preschool an email that included an attachment with every student's name, bus number as well as pickup and drop off times and location.

"My first intuition was, 'oh my gosh, this went to how many people,'" said Crystal Thomas, who received the attachment. 

The email contained the information for every pre-K student who rides the school bus at the school, which is 220 students.

On Wednesday, a letter was sent home to parents at the school alerting them to the issue. 41 Action News has since obtained that letter.

It says, "First Student takes full responsibility and has assured us that they have changed their processes internally to make sure this does not happen again."

According to the letter, those changes include stopping the practice of sending routing information as an email attachment. First Student will place that information in the body of the email.



Raytown Schools says the district is committed "to providing quality care, including protecting your student's personal information."

41 Action News reached out to First Student multiple times. At time of publication, the bus company had not responded. 

"With the way the world is today, it's kind of a scary thing. Having strangers have your address, know where your kid is going to be standing there at 7:00 or so in the morning," said Thomas. "I was angry."