Verizon says it is offering a $20 credit to customers who were unable to make calls or send texts during a major outage on Wednesday.
To have the credit applied to an account, Verizon says customers must log into the myVerizon app and accept it.
"This credit isn’t meant to make up for what happened. No credit really can," Verizon said in a statement. "But it’s a way of acknowledging your time and showing that this matters to us."
The wireless carrier announced Wednesday night that the outage had been resolved.
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"If customers are still having an issue, we encourage them to restart their devices to reconnect to the network," Verizon said.
The outage, which was first reported on Wednesday morning, lasted about 12 hours. Users in places like New York, Philadelphia and Miami report that they could not make or receive calls and texts.
Some customers reported seeing their phones switch to “SOS” mode. That typically indicates the device cannot connect to its carrier’s network but may still be able to place emergency calls.
Verizon has not said what caused the outage.
