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Hy-Vee announces reduced hours, changes to delivery service

Dine-in options also closed until further notice
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Posted at 5:15 PM, Mar 17, 2020
and last updated 2020-03-17 18:15:58-04

KANSAS CITY, Mo. — Hy-Vee stores across the company’s eight-state region are cutting back hours to ensure that its stores are cleaned and stocked.

Many Hy-Vee grocery stores are open 24 hours, but until further notice all locations will adhere to new store hours from 8 a.m. to 8 p.m. seven days a week.

“These shortened hours will allow employees additional time to clean and sanitize all areas of the store, as well as restock the items in highest demand,” Hy-Vee said in a release announcing the changes. “Operating with shorter hours also will allow employees additional time to care for their families and loved ones.”

Additionally, all dining areas at Hy-Vee stores, including its restaurants and convenience stores, are closed until further notice.

All Hy-Vee convenience stores will continue to operate under normal business hours for now.

Food service will continue during normal business hours, but meal options will be carry-out only and all bars at Hy-Vee Market Grille locations are closed until further notice.

Hy-Vee Aisles Online deliveries will be handled by third-party companies, including Shipt and Door Dash, to allow in-store employees to focus on pickup orders, among other tasks.

The company also is asking for consideration from the public about those who most need the grocery-delivery service.

“During this very unusual time, Hy-Vee is asking customers who are able to do so to shop in stores so that the available Hy-Vee Aisles Online timeslots can be used for those who are unable to shop for themselves or have been advised by health care professionals to limit their public exposure,” the company said in a statement.

Due to supply-chain disruptions, Hy-Vee also is suspending its weekly advertising circular because “suppliers are unable to guarantee the fulfillment of certain products” due to current high demand.

“This is an unprecedented situation for all of us,” Hy-Vee Chairman, CEO and President Randy Edeker said in a statement. “We’ve never dealt with anything like this before, and we know our customers haven’t either. We appreciate their patience and loyalty as we navigate these changing times. We are committed to doing all we can to keep our customers and employees healthy and safe, and to being the helpful smile in every aisle that is needed during this time.”

The circular that just went out will be honored to the extent that items are in stock and some sale items will be posted on Hy-Vee’s social media pages and at www.Hy-VeeDeals.com.