BLUE SPRINGS, Mo. — A good deed was ruined by roaches.
After falling on hard times, Tiffany Green and her children were put up in a hotel room at the Welcome Inn in Blue Springs, Missouri.
"I was walking around and I looked at this table here and there was a couple roaches and I was like, when you see one or two, there's a few," Green said.
Green hasn't been the only guest discovering roaches at the hotel.
Digging through inspection reports from Jackson County Environmental Health, 41 Action News found complaints of roaches on several different occasions dating back to October 2018.
On Oct. 31, Green called 41 Action News to the Welcome Inn off Interstate 70. Inside the room she was renting, roaches were crawling on the floor, walls and ceilings.
"My daughter would not sit down, she was literally walking around the room like, 'One, two, three, four, five, six. Mom, there's 72. No, Mom there's 95. Mom, it's 100.' Like can you only imagine," Green said.
After a long back-and-forth, Green was given a refund for the room.
Since Green's story aired on 41 Action News, former guests of the hotel reached out to share similar stories.
Jackson County Environmental Health provided inspection reports dating back to October 2018. In the reports, a number of complaints included roaches.
On each occasion, the county inspector requested a professional pest control company to treat the rooms within 10 days. During that time, the hotel could not rent the room out until a re-inspection was passed.
Since October 2018, the Welcome Inn was also cited for improper housekeeping practices, dirty towels, bed linens, mattresses and box springs.
According to documents, the next inspection is scheduled for Dec. 4.
41 Action News called the Welcome Inn to find out what management does to prevent complaints and failed inspections, but they had no comment.