KANSAS CITY, Mo. — UPDATE 12/1: The Kansas City, Missouri, Health Department has told 41 Action News that Benton House of Tiffany Springs will lift quarantine tomorrow if there are no changes in conditions.
ORIGINAL: For the last three weeks, those living at the Benton House of Tiffany Springs have been under a quarantine.
One visitor, who we are not identifying because he fears retaliation against his loved one, told 41 Action News what it's like inside.
"You went there, you won't see any people around. There was nobody in the common areas, everybody was getting their food in their rooms,” he said.
The Kansas City, Missouri Health Department told 41 Action News they are working to monitor and contain the spread of the stomach illness at the facility located at 5901 NW 88th Street.
A family member said he's worried about everyone inside.
"The thing is they're being overly cautious with these quarantines and they're actually making these things worse for the health and comfort of the residents,” he said.
Around the facility, there are signs recommending visitors to wear gloves and masks.
The executive director of the Benton House of Tiffany Springs declined an on-camera interview and wouldn't say how many people have gotten sick but did provide a statement:
“We appreciate the interest in our residents wellbeing. Unfortunately, any congregate setting such as a school, church, hospital or senior living community can be susceptible to contracting a virus. Rest assured we are following all protocols and working closely with the health department to limit the duration and reach the end of the illness. We are so proud of our residents and staff who have rallied and supported one another and look forward to putting this behind us soon.”
- Janelle Cumro-Sultzer, Benton House of Tiffany Springs, Executive Director
Those with loved ones living at facility wish there was more communication from the get-go.
"I'd like to see them be a bit more proactive in determining and letting us know about what's going on and also being a bit more proactive when they discover these things,” the gentleman said.
The health department also told 41 Action News they’re waiting for lab results to pinpoint the specific stomach illness that’s impacted the facility.