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Video shows Tomfooleries employee yelling at customer

Posted at 7:06 PM, Jul 23, 2018
and last updated 2018-07-24 10:51:24-04

KANSAS CITY, Mo. — A video going viral on social media seems to show a manager at Tomfooleries yelling at a customer and telling her to leave after she asked questions about a restaurant policy.

Xzaviera Vaqua, who recorded the video, said it happened on Thursday night. When a waitress told her she needed to put down a credit card to order food, Vaqua said she asked if she could pay cash upfront for her meal.

According to Vaqua, the waitress said she needed to ask her manager. Vaqua began recording on her cell phone as soon as the manager approached her table.

"It immediately went wrong," she said of the encounter.

In the video, you can hear Vaqua questioning why she can't pay with cash up front.

"You know what, we're done. Go ahead and go," the manager, who identifies himself as Preston, says to her. 

When Vaqua goes on to ask why she has to leave, the manager uses curse words, saying he doesn't have to explain anything to her.

She eventually left Tomfooleries. 

"Nobody should feel that way. I felt horrible. I was disrespected. I was embarrassed. I couldn't believe I got treated like that," Vaqua said of the incident. 

In a phone call Sunday night, Tomfooleries owner Barton Bloom said, "the problem has been taken care of." 

Vaqua said the owner called her and said the manager in the video has been fired.