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Canceled concert? Here's how to get your refund

Ticket refunds
Posted at 5:00 AM, Mar 26, 2020
and last updated 2020-03-26 08:31:58-04

KANSAS CITY, Mo. — If you scored tickets to see your favorite artist on tour, you may be out of luck thanks to COVID-19.

While some events were postponed amid the coronavirus pandemic, a lot of concerts and sporting events were flat out canceled.

The good news is that you will get your money back.

The bad news? It may take a while.

Ticketmaster, AXS and SeatGeek say a refund will come in "as soon as 30 days" or "usually within 30 business days."

StubHub also offers cash refunds, but customers could come out ahead by choosing a coupon instead. It's worth 120 percent of your original order and valid for one year to buy tickets to another show.

Meanwhile, there's a movement on social media urging people to avoid asking for refunds, considering performers, crews and venues are struggling with the loss of income.

The Kansas City Symphony is asking patrons to consider donating the value of their tickets to "help sustain the organization through this crisis."

The Kansas City Ballet is asking the same, saying its nonprofit resources "are put to the test during a civil emergency like this one."

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