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Holiday season brings frustration, appreciation for delivery drivers

Posted at 5:35 PM, Dec 11, 2019
and last updated 2019-12-11 18:35:33-05

KANSAS CITY, Mo.  — Several videos of package deliveries in the Kansas City metro have been making the rounds on social media this week.

On Monday, 41 Action News reported on a video of an Amazon driver throwing a package onto a Lone Jack man's front porch and then driving through his yard.

On Wednesday, video surfaced on Facebook from a Ring doorbell showing a U.S. Postal Service worker tossing a package without getting out of the van.

In a statement sent to 41 Action News, spokesman Mark Inglett said USPS is reviewing the video:

Thank you for sharing this video with us. We are currently reviewing it to gather additional details about this incident. This is clearly unacceptable behavior that does not reflect the efforts of the thousands of professional, dedicated carriers in our workforce. This holiday season we are projected to deliver more than 800 million packages. Every one of them are important and we have apologized to the customer for the mishandling.

Micah Schoonover knows how hard delivery carriers work, and she's doing something small to say thank you.

She left a gift basket for her delivery drivers full of snacks and drinks.

"They don't get a lot of recognition for it," Schoonover said. "I know me personally, I could not have holidays without them."

It's a small gesture, but she hopes it will inspire others to say thanks.

"We have nurse's week, we have teacher's week, we have customer appreciation week, but delivery drivers, they work more hours, they're out in the cold, they put in how much time just for all of us as well," Schoonover said.

Inglett said acts of kindness like this don't go unnoticed.

"We appreciate folks going out of their way to help us with things like that,” Inglett said. “We play a vital role in the community, and we really appreciate everyone taking the time to get to know us a little better.”